Cancellations/Changes from the travel agency in charge of excursions

Most excursions and activities call for extensive preparations and some require catering.
Individual tours, fishing and sailing trips tie up a particular vehicle or vessel and impede us from offering it to other guests.

We therefore need to apply certain cancellation or change fees:

Deep Sea Fishing and Sailing Charter:

• Until 72 hours prior to service - free of charge.
• Until 48 hours prior to service - 25% of cost.
• Until 24 hours prior to service - 50% of cost.
• Within 24 hours prior to service or no-show - 100% of cost.

Regular sailing excursions with guaranteed departures and other excursions & services:

• Until 48 hours prior to service - free of charge.
• Uuntil 24 hours prior to service - 50% of cost.
• Within 24 hours prior to service or no-show - 100% of cost.

Important information: In case of sickness, cancellation fees for our services may be reduced to half the applicable fee, except for deep sea fishing and sailing charters. In order to apply for this reduction, the guest registered for the service must present a written statement from a local physician, certifying the illness. These additional refunds do not apply for deep sea fishing and sailing charters, for any reason, including illness.

Disclaimer :

The agency acts exclusively as an intermediary between service providers, such as sightseeing companies, land and marine transportation companies, hotels, diving schools, independent tour guides, etc.

The agency does not own, manage, control or operate any transportation vehicle, any hotels, restaurants or any other service supplying company. All vouchers, receipts and tickets are issued subject to the terms and conditions specified by the suppliers.

The agency cannot be held responsible for accidents, losses, damage, change of schedules or any other irregularity originated by accident or act of god. The travel agency and Hotel Puerta Paraíso have no liability for lost or damaged luggage, other personal belongings and personal injuries occurred during voyages.